Refund & Return Policy
What is your return policy?
ALL SALES ARE FINAL. SHIRTDOME does not offer refunds.
If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise.
Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.
Can I exchange a shirt for a different size?
We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 30 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss.
All sales are final on the custom printed products We can not exchange custom printed products for a different size.
To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for:
SHIRTDOME
ATTN: EXCHANGES
PO Box 15792
Las Vegas, NV 89114
We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions. Please allow 2-4 weeks for processing and delivery.
I received a damaged item, how do I exchange it?
If you receive a damaged merchandise item, please submit an inquiry using the email contact@ondemandllc.net. Please include your order number, a brief description of the damage (attach pictures if possible) and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item.Please note that we cannot be held liable for, and do not issue refunds or replacements for, minor cosmetic damages suffered in transit.
SHIRTDOME reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item.
I received the incorrect item or size in my order, how do I exchange it?
Send an email to contact@ondemandllc.net, outlining the situation and we will respond. If SHIRTDOME is responsible for a fulfillment error, we will send you a pre-paid return label to ship us back the incorrect merchandise. Upon receipt of the item, we will re-ship the correct item.
If you ordered an incorrect item or size, please see the return and exchange policy outlined above.
Can I stop by the warehouse or office to process an exchange?
We are unable to process exchanges in person. All exchanges must be conducted by following the procedure outlined above.
FAQ
PRODUCT INFORMATION
What are the actual sizes for your shirts?
We use a variety of shirts from different manufactures, so the fit of each shirt will vary by style. Ladies tees in particular are wildly variable depending on the cut of the shirt. If you have questions about a specific shirt, please use the contact us form and we’d be happy to give you details. Sizing for a common unisex tee is below.
Unisex Sizing:
Size Chest Body Length
XS 35" 27"
S 38" 28"
M 41" 29"
L 44" 30"
XL 48" 31"
2XL 52" 32"
3XL 56" 33"
Pullover and Zip Up Hoodie Sizing:
Size Chest Body Length
XS 36" 25 1⁄2"
S 39" 26 3⁄8"
M 43" 27 1⁄2"
L 47" 25 5⁄8"
XL 51" 29 3⁄4"
2XL 55" 30 7⁄8"
RETURNS
What is your return policy?
ALL SALES ARE FINAL. SHIRTDOME does not offer refunds.If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise.
Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.
EXCHANGES
Can I exchange a shirt for a different size?
We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 30 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss.
All sales are final on the custom printed products We can not exchange custom printed products for a different size.
To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for.
SHIRTDOME
ATTN: EXCHANGES
PO Box 15792
Las Vegas, NV 89114
We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions. Please allow 2-4 weeks for processing and delivery.
I received a damaged item, how do I exchange it?
If you receive a damaged merchandise item, please submit an inquiry using the contact@ondemandllc.net email. Also include your order number, a brief description of the damage (along with pictures if possible) and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. JSR Direct reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item.
I received the incorrect item or size in my order, how do I exchange it?
Send an email using the contact@ondemandllc.net email, outlining the situation and we will respond. If SHIRTDOME is responsible for a fulfillment error, we will send you a pre-paid return label to ship us back the incorrect merchandise. Upon receipt of the item, we will re-ship the correct item.If you ordered an incorrect item or size, please see the return and exchange policy outlined above.
Can I stop by the warehouse or office to process an exchange?
We are unable to process exchanges in person. All exchanges must be conducted by following the procedure outlined above.
GENERAL QUESTIONS
How will I know if there is a problem with my order?
We will email you with problems after the order has been processed. This can generally take up to 5 business days after the order is placed. Please ensure that you enter the correct email address when placing your order so that we can reach you if needed.
My country is not listed when I checkout, why is that?
Shipping to the following countries is not available due to high risk of fraudulent orders and/or a low probability of delivery being successful.
Restricted Countries Include:
Afghanistan, Angola, Argentina, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Croatia, Cyprus, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar (Burma), Namibia, Niger, Oman, Pakistan, Philippines, Qatar, Russia, Rwanda, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, South Sudan, Sri Lanka, St. Helena, Sudan, Tajikistan, Tanzania, Togo, Tunisia, Turkey, Turkmenistan, Uganda, United Arab Emirates, Uzbekistan, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe
If I order an item online, is it guaranteed in stock?
No, there are rare occasions that an item posted on the website as “in-stock” actually has no inventory available.
If my item is out of stock will I need to re order or will it be shipped to me automatically?
If an item that was ordered is out of stock, your order will be canceled and you will be asked to re-order the item when it becomes available again. We ask that you check the website regularly for availability updates.
Do the shirts displayed match the actual shirt?
Some colors on your computer screen may not exactly match the actual print on the shirt.
Terms of Service
TERMS
These Terms are between SHIRTDOME and you with respect to your use of the Website located at www.shirtdome.com (the "Website"). By using the Website, you agree to be bound by all of the terms and conditions (the "Terms") as set forth below, as well as all applicable laws, without limitation or qualification. If you do not accept these Terms in their entirety, you may not use the Website.
EFFECTIVE DATE
These Terms are effective and were last updated on Dec 30, 2022
USE OF THE WEBSITE
The Website may only be used for personal, non-commercial purposes. Such use is fully subject to these Terms, as well as all applicable laws, rules and regulations and any other agreements to which you are subject. This Website may not be used by you for any commercial purposes.
WEBSITE PURCHASES AND ORDERS
SHIRTDOME reserves the right, in its sole discretion, to refuse or cancel any order for any reason whatsoever, including without limitation, if you request SHIRTDOME to ship such orders to any of our excluded territories (please see the Website for details). Additionally, while we use reasonable efforts to avoid typographical errors, there may incidentally be a mistake in the pricing from time to time, and as such, we cannot confirm the price of an item until after you place your order. In the event that an item is listed at an erroneous price, we may cancel any orders for that item.
CONTENT
You agree and acknowledge that in connection with any and all suggestions, ideas, concepts, inventions, drawing or other information (the "User Information") that you provide in connection with your use of the Website, such User Information shall be fully SHIRTDOME property in perpetuity without restrictions thereon of any kind or nature. Immediately upon your provision of such User Information, you automatically assign to us and we shall own all rights therein (whether now or hereafter known), on an exclusive basis, in and to such User Information, of every kind and nature, throughout the universe. In connection therewith, we shall be entitled to the complete, unrestricted use of such User Information for any and all purposes (i.e., commercial or non-commercial), without compensation of any kind being required to be provided to the provider thereof. Additionally, you are responsible for all of your communications and any outcomes associated with your posting thereof. You may not, at any time: (a) transmit copyrighted material to SHIRTDOME (other than in instances where you are the exclusive owner thereof or have obtained a full, unrestricted license to use such material), (b) reveal any third party's trade secrets without the proper authorization, (c) impersonate any third parties, and/or send advertisements or solicitations of business, pyramid schemes or chain letters. (d) send material that infringes the intellectual property rights of any third party and/or other rights of such parties (including without limitation privacy or publicity rights) or (e) send material that is obscene, defamatory, sexually explicit, hateful, embarrassing, inappropriate, threatening, harassing and/or abusive to any third party or entity at any time. JSR Direct reserves the right to immediately eliminate users who violate these terms and/or any applicable law, as well as removing such user's materials and other communications from the Website. SHIRTDOME may review user content in order to review compliance with these Terms at any time, but is under no obligation to do so. SHIRTDOME may modify, include, exclude, edit or remove any user content at any time without notice in its sole discretion.
PASSWORDS AND REGISTRATION
In certain instance you may need to register on the Website for a personal account. Your account is for your personal use only, and may not be assigned or transferred or used by any third party at any time. You are responsible for the veracity of the information you provide on the Website in connection therewith, including without limitation, your full name (i.e., no aliases or identity masking). You must protect the security of your password and shall be fully responsible for any unauthorized use thereof.
TERMINATION OF ACCESS BY SHIRTDOME
Notwithstanding anything set forth herein or elsewhere to the contrary, in addition to any right or remedy that may be available to us under these Terms or applicable law, we may suspend, limit or terminate your account, or your access to the Website (in whole or in part), at any time without notice and without cause, as well as provide information respecting potential or actual illegal activities to the authorities (including without limitation your identity). You may not use any automated devices or programs of any kind to (i) download, gain access to, or reproduce, store or distribute content or information of any kind available on the Website, or (ii) attempt to exceed your limited authorization and access thereto. Furthermore, you may not resell the use of, or access to, the Website to any third party at any time.
PRIVACY POLICY
The terms of our privacy policy (i.e. in connection with your personally identifiable information) can be found on our Privacy Policy
PROPRIETARY RIGHTS
INDEMNIFICATION
You agree to defend, indemnify and hold harmless SHIRTDOME, along with its employees, clients, parents, subsidiaries, officers, directors, partners , assigns and agents, from and against any and all claims, demands, liabilities, costs or expenses, including attorney's fees and costs, arising from: (i) any breach by you of any of these Terms, (ii) any violation of any law, rule or regulation by you, (iii) your content and information, and (iv) your use of the Website.
SEVERABILITY
If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms, and in such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.
INTERNATIONAL ACCESS
Our Website is provided from the United States of America and all servers that make it available reside in the U.S.A. The laws of other countries may differ regarding the access and use of the Website. We make no representations regarding the legality of this Website in any other country and it is your responsibility to ensure that your use complies with all applicable laws outside of the U.S.A.
WAIVER; REMEDIES
The failure by SHIRTDOME to partially or fully exercise any rights or the waiver of any breach of these Terms by you shall not prevent a subsequent exercise of such right by us or be deemed a waiver by us of any subsequent breach by you of the same or any other term of these Terms. SHIRTDOME’s rights and remedies under these Terms shall be cumulative, and the exercise of any such right or remedy shall not limit our right to exercise any other right or remedy.
GOVERNING LAW
The laws of the State of Nevada shall govern these Terms without regard to its conflict of laws principles. In connection therewith, you hereby consent to the exclusive jurisdiction and venue in the courts located in Nevada, for all matters pertaining hereto and/or your use of the Website. Any claims asserted by you in connection with the Website must be made within one (1) year of the date of the incident to which it relates or forever be barred.
CONTACT INFORMATION
Should you have any questions or comments with respect hereto, please email us using the contact@ondemandllc.net email
Create Your Own Website With Webador